Last updated: April 14, 2026
Orders can be cancelled before they enter "Processing" status. Once processing has begun, cancellation may not be possible.
If a product arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or refund based on the situation.
Approved refunds will be credited to your Paw Migo World account balance within 5-7 business days. You can then withdraw the amount using your preferred payment method.
Products that have been used, altered, or damaged by the customer are not eligible for refund. Delivery charges are non-refundable.
To request a refund, email support@pawmigoworld.com with your order ID and reason for the refund request.